For Vet Practices

North Surrey Veterinary Emergencies (NSVE) was created by an independent group of veterinary practices who required the highest standard of out-of-hours care for their clients and patients, but objected to the high prices charged to both pet owners and vets by the ‘corporate’ service providers.

Why choose NSVE?

We deliver excellence in out-of-hours clinical care, at a reasonable cost to the client, and make this service available to all veterinary practices in our area.

Value Added Service

NSVE exists as a ‘Value Added Service’ to support and enhance the high-quality service of the day practices.

Permanent Staff

We have a very stable staff of highly-experienced critical care vets and nurses. You will quickly come to know our out-of-hours staff by name, and build a close relationship of mutual trust with them. We know how important this is to you and your clients.

Excellent Communication

Our communication with you is excellent: we always telephone the practices first thing in the morning to check that all notes have been emailed and/or faxed to you, and to discuss the cases we have seen with you.

Out of Hours Emergencies

As well as out-of-hours emergencies, we provide around-the-clock critical care, or direct specialist referral if required. NSVE shares the facilities of and is supported by Molesey Veterinary Centre: we have a VERY STRICT POLICY that MVC will NOT acquire clients from other member practices through the route of NSVE. We provide the out-of-hours and critical care you want for your clients, at reasonable cost – and we are always directly answerable to you! Our clinical and administrative staff are available throughout the day, to answer your queries or to deal with any issues whatsoever.

Find Us

We are based in East Molesey, not far from Hampton Court Palace and railway station.

Please scan the map on your mobile for exact location.

Our facilities are of the highest standard: see our TOUR or why not come and be shown around? We are happy to show off our premises and technology! Just give us a call on 0208 783 2850 or email us

COVID-19 PRECAUTIONS

Dear clients,

As promised, we will continue to operate throughout this crisis to look after your pets. Because of the severity of the situation however we will of course only be able to physically see emergency and urgent medical cases: we will be postponing all non-urgent procedures.

Do not fret: we do not expect you to always be certain just what constitutes an emergency or critical problem for your pet! That is our job, so if you have a problem with your beloved pets PLEASE CALL US and we will advise you on the urgency of the situation. In many cases we will be able to advise and dispense treatment without having to call you in, and in others our video consulting service (which is about to go live) will be sufficient.

PLEASE follow the protocols we set out in our previous post:

– DO NOT come to the practice unless you have TELEPHONED to us first.

– STAY IN YOUR CAR or OUTSIDE away from the doors and observing strict SOCIAL DISTANCING.

– Please ONLY ONE PERSON to come out of the car if instructed.

– CALL US when you arrive. We will consult with you over the ‘phone and give you instructions for us to collect and return your pet.

– PLEASE observe the SAME rules for medicine and food collection.

– PLEASE pay by TELEPHONE from your car or at home.

– For ISOLATED or VULNERABLE clients we will offer a DELIVERY service for medicine and food, again following strict protocols.

Thankyou for your kind co-operation, we will always be here for you! 🥰 Keep well and we will soon be through this difficulty! x

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